Error Message

When installing NodeXL Pro I get “The value of the property ‘type” cannot be parsed.” – What does that mean?

Issue: NodeXL will not install and displays:

The value of the property ‘type” cannot be parsed. The error is: Could not load file or assembly “Microsoft.Offfice.Business.Applications.Fba.Version=14.0.0.0

To resolve this issue Right-Click the NodeXL Pro installation file and select “Run as Administrator”

There are several other possible solutions to this problem. If these steps do not resolve the issue, please install TeamViewer and send a message with the Team Viewer ID and PW to info@smrfoundation.org and we will fix the problem as soon as possible.

“Object reference not set to an instance of an object” – What does that mean?

Issue: NodeXL Crashes and displays “Object reference not set to an instance of an object”

A common cause for this issue is the location of the NodeXL Pro License key.
Delete the current NodeXL Pro license key.
Find the email that was sent with the initial NodeXL Pro license key attached.
Copy the NodeXL Pro License Key to the local file system. A good place is a folder created on the desktop called “NodeXL Pro”.
Restart NodeXL Pro. It will ask for the location of the NodeXL Pro License Key. Once that is provided, it should work properly.

There are several other possible solutions to this problem. If these steps do not resolve the issue, please install TeamViewer and send a message with the Team Viewer ID and Password to info@smrfoundation.org and we will fix the problem as soon as possible.

“OutOfMemoryException” – What does that mean?

If this message shows up, you have reached the limits of your machine. Please take a look at the sytem requirements above.

“Invalid License” – What should I do?

This issue can be resolved by copying the original key attached to the delivery email back onto the target system. On some systems files can be set to be read only by default. If this happens, NodeXL Pro can then not update (and validate) its license key. To resolve the issue, find the location of the “.LIC” file we sent to you. This is the original license key file sent as an attachment to an email. Save this file to the location of the current license key file (you may have created a folder for this or left it in downloads or the desktop). When you locate the NodeXL Pro License key file (“licensePro_#.lic”) in the file browser, right-click it and select Properties. Then uncheck “Read-Only”. This should then allow NodeXL Pro to read and update the license key.

If you cannot resolve this issue please send an email to info@smrfoundation.org and we will help you as soon as possible.